Refund Policy

You have 3 days (72 hours) from the date of delivery to report any issues with your order and request a return, replacement, or refund.

Claims submitted after this window may not be eligible for a refund, except in cases of undisclosed quality issues discovered upon opening sealed packaging.

• Product arrived damaged, spoiled, or at an unsafe temperature
• Incorrect items were delivered (wrong cut, wrong quantity)
• Product quality does not match the grade ordered (e.g., USDA Choice delivered instead of USDA Prime)
• Order was not delivered and cannot be located
• Significant weight discrepancy from what was invoiced

• Products that have been fully consumed or used
• Spoilage caused by improper storage after delivery
• Change of mind after the order has been processed and shipped
• Claims submitted more than 3 days after delivery without documented cause
• Custom or special-order cuts that were confirmed prior to processing

To initiate a return or refund:

1. Contact us within 3 days of delivery at (410) 775-9901 or [email protected]
2. Provide your order number, a description of the issue, and photos of the product and packaging
3. Retain all original packaging until the claim is resolved
4. Our team will review your claim within 1–2 business days and contact you with a resolution

For approved returns due to our error (wrong item, damaged product), Prime Bulk will arrange and cover the cost of return shipping or pickup.

We do not accept returns of perishable products that have been improperly stored or are no longer in their original condition.

Approved refunds are processed within 5–7 business days to the original payment method. Depending on your bank or card issuer, it may take an additional 3–5 business days to appear on your statement.

We may also offer store credit or a replacement order as an alternative to a monetary refund, at your preference.

Subscription bundle orders (Starter, Family, XL Family) may be cancelled before the next billing cycle. Please contact us at least 5 business days before your next scheduled delivery to cancel without charge.

Cancellations after the order has been processed for the current cycle are not eligible for a refund for that cycle.

Phone: (410) 775-9901

Email: [email protected]

Address: Philadelphia Rd, Baltimore, MD 21237